Branch Manager

Stanbic Bank Uganda is seeking an experienced Branch Manager to lead operations in Western Uganda. This is a senior role for a seasoned banking professional who can drive commercial growth, deliver outstanding customer service, and provide strategic leadership to a diverse branch team.

Key Responsibilities

• Develop and execute a comprehensive business plan aligned with local market opportunities and identified ecosystems
• Deliver consistently high-quality customer service by effectively managing all branch resources including people, systems, and processes
• Take full accountability for the day-to-day management of all branch operations
• Champion a customer-centric culture focused on delivering positive, high-quality experiences
• Resolve customer queries and complaints within established timelines
• Create a warm, welcoming branch environment where customers feel valued and appreciated
• Treat all customers fairly and in accordance with financial consumer protection guidelines
• Build a strong network of key relationships within the branch’s local area of operation
• Lead multi-functional customer visits aligned with Branch Local Market Initiative plans
• Develop a thorough understanding of business segments operating within the local market
• Prepare the branch business development plan in line with identified local opportunities and ecosystems
• Deliver financial targets and drive sales activities in line with local market plans
• Foster a needs-led sales culture, coaching the team to deliver effective client solutions
• Proactively monitor internal controls to maintain acceptable operational and compliance risk levels

Requirements

• First Degree in Business Administration, Commerce, Economics, or a related field
• ACCA certification or equivalent professional membership is an advantage
• Minimum of 5 years’ branch banking experience including income statement management and responsibility for sales and service
• Proven performance track record in financial sales and service delivery
• At least 3 years in a management role leading a diverse team with a demonstrable performance record
• Strong knowledge of banking processes and procedures, client acceptance and review, and banking product knowledge
• Behavioural competencies in practical problem solving, stakeholder persuasion, idea generation, and decisive decision-making

How to Apply

Apply through the employer’s official page: https://jobs.smartrecruiters.com/StandardBankGroup/744000130170761-branch-manager?oga=true.