Contact Centre Manager at NCBA Bank

NCBA Bank Uganda is seeking a Contact Centre Manager to oversee the Customer Experience department’s operations. The core objective is to manage high-volume communication channels while maintaining elite service standards. Salary: Not Disclosed. The strict application deadline is 10th April 2026.

Academic & Core Requirements:

• Academics: University Degree in Business Administration, Communications, or a related discipline.

• Experience: Proven leadership in managing large-scale contact center teams and CRM systems.

The Application Strategy:

Detail your experience with Workforce Management (WFM) tools and provide a specific example of how you improved First Call Resolution (FCR) rates in a previous role.

How to Apply:

Application Routing: Send your CV and application letter to ncbau.recruitment@ncbagroup.com. Use the Subject Line: Contact Centre Manager (Customer Experience).