Customer Service Advisor and Sales Administrator

M-Forte is a leading automobile company in Uganda committed to delivering premium automotive solutions and outstanding customer experiences. The company is looking for a Customer Service Advisor and Sales Administrator to serve as the welcoming face of its showroom while providing essential administrative support to the commercial and sales teams.

Key Responsibilities

• Welcome and receive all showroom visitors in a professional and courteous manner, creating a premium first impression.
• Understand customer needs and provide initial information on vehicles and products.
• Direct customers to the appropriate Sales Executives and maintain engagement throughout the sales process.
• Conduct follow-up calls and emails with showroom prospects.
• Manage and update customer records in the CRM system, ensuring accurate logging of interactions, leads, and sales pipeline activity.
• Assist in preparing bid documents, tender submissions, Expressions of Interest (EOIs), and corporate proposals.
• Prepare documentation for vehicle supply and maintenance contracts.
• Manage vehicle specifications and pricing documentation.
• Provide general administrative support to the sales and management teams.

Requirements

• Bachelor’s Degree in Engineering, Business Administration, Marketing, or a related field.
• 2–3 years of experience in a customer-facing role with administrative responsibilities.
• Prior experience in customer service and front desk settings.
• Experience in the automobile industry and CRM systems is preferred.
• Excellent verbal and written communication skills; professional presentation.
• Proficiency in Microsoft Word, Excel, and PowerPoint, and digital productivity tools.
• Strong organisational skills, attention to detail, and ability to manage bid packaging and documentation.

How to Apply

Apply through the employer’s official page: https://m-forte.co.ug/.