Kampala Road Branch.Manager Service Quality And Compliance

KEY RESPONSIBILITIES: 

Operational efficiency:

• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.

• Ensure effective and timely resolution of all operational audit issues at the branch.

• Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions. 

• Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.

   

  Service quality:

• To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.

• Timely customer complaint resolution so as to ensure seamless customer experience.

   

Branch administration:

• Provide an administrative support role to the Branch Manager.

• Motivate, coach and develop a high performing team.

• Ensure that Branch service providers are properly introduced, verified and monitored.

• Ensure Business Continuity and optimal resource allocation/utilization.

   

  Business growth:

• Generate leads from Back Office transactions to support Business growth.

 

ESSENTIAL SKILLS REQUIRED FOR THIS JOB         

 

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.

• At least 2 years’ experience in Teller, customer service, Back office and sales.

• Section Head/MLA at least 3 years

• Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.

• Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.

• Strong communications, negotiations and interpersonal skills.

• Passion for Performance.
• Self – Drive, Flexibility, Focus and attention to detail.

• Focus and attention to detail.

• Open to New Ideas in a rapidly changing Business Environment