Operations Department,Uganda.Manager Central Processing

1. KEY RESPONSIBILITIES: 

• Timely processing of inward and outward RTGs related transactions including URA, EAPS, UMEME to customer’s accounts as per approved system limits and laid down procedures.

• Monitoring all RTGS transactions on hold and unauthorized transactions to ensure timely completion of transaction exceptions.

• Monitoring all Clearing and RTGs reconciliations to ensure timely closure of outstanding items in related suspense accounts.

• Accurate authorization of remittance transactions in RTGS, SWIFT and Hot scan to avoid regulatory penalties.

• Accurate & timely processing of transactions in T24, mobile portals, sybrin, Direct credit engine & Sopra systems to mitigate against frauds and losses to the bank.

• Timely preparation and submission of both internal & regulatory reports to stakeholders as per set frequency ie NPSM, Telecom returns, operational payment statistics, RCSA & contingency returns.

• Ensure timely actioning of URA 3^rd party agency notices to avoid regulatory fines.

• Monitoring instant card printing to ensure timely delivery to branches

• Close monitoring of BOU running balances to ensure that all accounts are sufficiently funded before approving payments in swift & RTGS.

• Drive a high performance and career development culture through offering leadership, coaching, mentoring and routine staff performance assessments.

• Develop and maintain up-to-date procedures and guidelines for processing transactions in the unit and implement initiatives that enhance operational efficiency.

• Identify, mitigate and report on risks associated with tasks in the unit through appropriate channels & tools.

• Engage with key stakeholders to devise strategies for improving service and support to business.

• Query management and ECRM case closure as per set SLA.

2. DAILY RESPONSIBILITIES: 

• Timely processing of inward and outward RTGs related transactions including URA, EAPS, UMEME to customer’s accounts as per approved system limits and laid down procedures.

• Accurate authorization of remittance transactions in RTGS, SWIFT and Hot scan to avoid regulatory penalties. 

• Monitoring all Clearing and RTGs reconciliations to ensure timely closure of outstanding items in related suspense accounts.

• Close monitoring of BOU balances to ensure that all accounts are sufficiently funded before approving payments in swift & RTGS to avoid regulatory penalties.

• Identify, mitigate and report on risks associated with tasks in the unit through appropriate channels & tools.

• Query management and ECRM case closure as per set SLA.

3. CHALLENGES: 

• Unreliable processing systems leading to delayed remittance of customer funds.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

2. Particulars	Detail	Specific Field or Qualification	Need Type[1]
   Education	Bachelor’s Degree	Quantitative Economics	RQ
   	Professional Qualifications	–
   	Master’s Degree	Business Administration	AA

Experience

Total Minimum No of Years’ Experience Required

5

Detail	Area	Minimum No of Years	Need Type[1]
Experience Area 1	Branch banking	2	ES
Experience Area 2	BOU clearing	5	DE