Sales & Service Center Associate

Q-Sourcing Limited is recruiting a Sales and Service Center Associate on behalf of a client operating in the renewable energy sector, to be based in Jinja, Uganda. This role combines frontline customer service with active sales responsibilities, making it ideal for a motivated professional who enjoys engaging directly with customers, managing stock, and driving sales in a product-focused environment. The successful candidate will be the primary point of contact for walk-in customers and will work closely with a supervisor to meet daily sales and service targets.

Key Responsibilities

• Maintain a professional, empathetic, and customer-focused attitude in all customer interactions
• Build thorough product knowledge to address customer questions accurately and confidently
• Acknowledge and resolve customer complaints promptly within agreed service level agreements (SLAs)
• Communicate with customers through multiple channels and follow up on outstanding issues to resolution
• Monitor and maintain required stock levels through regular stock-takes; ensure key components are available at the service center
• Keep the service center clean and professionally presented during operating hours
• Log all aftersales issues via the ticketing system and track customer interactions, comments, and complaints
• Troubleshoot aftersales problems, resolve non-technical issues, and escalate complex cases to the aftersales product team
• Work with the supervisor to establish and achieve sales KPIs including lead generation and sales conversion targets
• Generate regular reports on service center activities, sales performance, and stock levels

Requirements

• Diploma or Degree in Business Administration, with a specialization in Sales and Marketing preferred
• Minimum of 2 years of proven experience in sales or customer service
• Track record of meeting or exceeding sales targets
• Excellent interpersonal skills and comfort engaging with a wide range of customers
• Strong planning and organizational abilities, including inventory management
• Ability to work under pressure and meet deadlines
• Proactive, independent thinker who is comfortable in a dynamic and evolving environment
• Sound personal and team time management skills

How to Apply

Apply through the employer’s official page: https://jobs.qsourcing.com/jobs/Careers/735362000017790871/QSSU-SCU-SSCA-SALES-SERVICE-CENTER-ASSOCIATE?source=CareerSite.